Shipping Information

We offer international shipping services that currently operate in over 150 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

Do you ship worldwide?

Yes. We provide shipping to over 150 countries around the world from our warehouse in China or North America (depending on where the inventory is held). However, there are certain locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

Order Processing time

It takes us 3-5 days to verify the transaction, examine the products, packing the orders and handle them to our shipping courier to make sure everything our customers receive is in perfect condition.

How long does it take to ship? (Not including order processing time)

Standard shipping

  •  North America: 12-16 days
  •  Europe: 11 -15 days
    Northern Europe ( Denmark, Sweden, Norway, Finland)2-3 weeks
  • Australia, New Zealand and Oceania: 10 -16 days
  • Asia Pacific: 7 - 12 days
  • Latin America and the Caribbean: 2 - 3  Weeks
  • North Africa and the Middle East: 2 - 3 Weeks
  • Sub-Saharan Africa: 1 - 3 Business Weeks
  • Japan  12-17 days

Express Shipping (DHL): 4-7 days to most countries

Sometimes there may be some delay in shipping due to the pandemic, customs process, weather and other factors that we cannot control. Some remote cities or areas may also take longer times to ship.There is no guarantee for an accurate delivery date, but please feel free to get in touch with us if you want any update in shipping.

How much does shipping cost ?

We offer free standard international shipping to most countries for orders over USD$50

For orders under $50, the shipping cost (for standard shipping to most countries) is USD$9.9

The shipping cost for Express Shipping (DHL)starts from USD$23.

 

 

When will my orders be shipped?

A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.
It normally takes 2-5 days for us to process your order. When we ship out your items, we'll send you the tracking number in email.

Remind: For some handmade / customized products, it will take extra days to produce and ship. (Please refer to the products' pages for information on production time.)

       

    Do you provide tracking information?

    Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

    My tracking says 'no information available at the moment'.

    For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

    Will my items be sent in one package?

    Yes your items that are placed in one order will be shipped within one package

    What if I was not available at the time of delivery to my doorstep?

    Our first suggestion is that you provide your work address during checkout or an address that you feel someone will be available to receive during work hours or a PO Box number. If you are unavailable in the first delivery attempt, you will be contact by the courier company. If you unable to receive the delivery, your order will be on hold. Please get in touch with us via Email for a remedy in any such case.

    What if I provided wrong address information?

    Please get in touch with us as soon as possible if you want to update your address information. If your items have been shipped, we can not update the address information and we'll suggest you to get in touch with local courier if you want to update your address information. If your package cannot be delivered due to the wrong address information, your package will be either sent back to our warehouse or abandoned/destroyed by the local courier. Please note that our company will not be responsible for any loss or extra cost (including package loss and resending cost ) caused by the wrong address information. So please make sure to provide us with correct address information.


    What happens if my orders get stuck or lost in the Mail?
    All of our orders are sent with insured shipping and handling. In very rare case that an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in case like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, or offer you a full refund. Please see our refund and return policy for when these might be applicable to shipping situations.

     

    If you have any other questions, please feel free to contact us (retrofairycontact@gmail.com) and we will do our best to help you out.

    ★Reviews

    Reviews

    170 reviews
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    (154)
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    The most beautiful dress I now own

    I LOVE this dress!
    It took a while to arrive as it takes a long time for this dress to be made. However, it is worth the wait and you can really tell how well this dress is made.
    I am a collector of Gunne Sax dresses and this is an amazing reproduction at a very fair price.
    I will cherish this dress for years and years to come! ❤️

    Beautiful Dress

    It just came in and it’s perfect! I ordered a small and it fits ^^ I would definitely order from here again!

    A Beautiful Dress for Spring and Summer

    A super pretty, lightweight dress! I got it in a small size. The elastic around the arm is not tight at all and feels very comfortable. I was worried the dress would be see-through but it has an inner layer so that wasn't a problem. The three ribbons are really pretty but they seem a little delicate, so I would recommend treating them with care. This dress is machine washable which is nice and convenient!

    Very Beautiful!

    A super beautiful dress! I got it in small and it fits quite well. It is a heavier dress with nice material so I would recommend wearing it in the autumn or during the cooler months. The elastic around the arms was not tight at all which was fantastic! It is not machine washable though! So make sure you handwash and airdry it!

    Beautiful dress

    Looks really 1940s. The fabric is light and feels like silk. It also gives you this Navy vibes. Perfect for summer. I recommend to wear it with some leather matching belt