Shipping Information

We offer international shipping services that currently operate in over 150 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

Do you ship worldwide?

Yes. We provide shipping to over 150 countries around the world from our warehouse in China or North America (depending on where the inventory is held). However, there are certain locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

Order Processing time

It takes us 3-5 days to verify the transaction, examine the products, packing the orders and handle them to our shipping courier to make sure everything our customers receive is in perfect condition.

How long does it take to ship? (Not including order processing time)

Standard shipping

  •  North America: 12-16 days
  • Australia, New Zealand and Oceania: 10 -16 days
  •  Europe(None EU) : 12 -20 days
     EU countries: 3-4 weeks
  • Asia Pacific: 7 - 12 days
  • Japan  12-17 days
  • Latin America and the Caribbean: 2 - 3  Weeks
  • North Africa and the Middle East: 2 - 3 Weeks
  • Sub-Saharan Africa: 1 - 3 Business Weeks

Express Shipping (DHL): 4-7 days to most countries

Sometimes there may be some delay in shipping due to the pandemic, customs process, weather and other factors that we cannot control. Some remote cities or areas may also take longer times to ship.There is no guarantee for an accurate delivery date, but please feel free to get in touch with us if you want any update in shipping.

About Customs

For now, customs fees to these countries are paid by us:  Canada,  New Zealand, Israel

For Customers from the European Union and United Kingdom,  The Customs charges (VAT) must be paid by the customers when the order arrives in the destination countries. The custom will get in touch with the customers to ask them to pay for VAT, if customers refuse to pay for VAT or customs are unable to get in touch with customers, the items will be destroyed and our company will not be responsible for the loss. (Please provide the correct phone number and contact information)

How much does shipping cost ?

We offer free standard international shipping to most countries for orders over USD$50

For orders under $50, the shipping cost (for standard shipping to most countries) is USD$9.9

The shipping cost for Express Shipping (4-7 days to most countries) is USD$23.

 When will my orders be shipped?

A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.
It normally takes 2-5 days for us to process your order. When we ship out your items, we'll send you the tracking number in email.

Remind: For some handmade / customized products, it will take extra days to produce and ship. (Please refer to the products' pages for information on production time.)

       

    Do you provide tracking information?

    Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

    My tracking says 'no information available at the moment'.

    For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

    Will my items be sent in one package?

    Yes in most cases your items that are placed in one order will be shipped within one package

    What if I was not available at the time of delivery to my doorstep?

    Our first suggestion is that you provide your work address during checkout or an address that you feel someone will be available to receive during work hours or a PO Box number. If you are unavailable in the first delivery attempt, you will be contact by the courier company. If you unable to receive the delivery, your order will be on hold. Please get in touch with us via Email for a remedy in any such case.

    What if I provided wrong address information/phone number?

    Please get in touch with us as soon as possible if you want to update your address information. If your items have been shipped, we can not update the address information and we'll suggest you to get in touch with local courier if you want to update your address information. If your package cannot be delivered due to the wrong address information, your package will be either sent back to our warehouse or abandoned/destroyed by the local courier. Please note that our company will not be responsible for any loss or extra cost (including package loss and resending cost ) caused by the wrong address information. So please make sure to provide us with correct address information.


    What happens if my orders get stuck or lost in the Mail?

    All of our orders are sent with insured shipping and handling. In very rare case that an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in case like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, or offer you a full refund. Please see our refund and return policy for when these might be applicable to shipping situations.

     

    If you have any other questions, please feel free to contact us (retrofairycontact@gmail.com) and we will do our best to help you out.

    ★Reviews

    Reviews

    251 reviews
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    (224)
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    Beautiful

    I love the skirt and the blouse so much!! They are beautiful and I love that you can tighten the waist

    It's gorgeous!

    Definitely much prettier and more well made than I expected. I love all the little details. It fits nicely, however the arm holes are very tight and make it difficult to move. I hate that they don't include the size of the sleeves in the sizing guide but oh well 🤷 Other than that it's literally perfect.

    Lovely

    It's cute and comfortable

    embroidery dress and blouse

    good quality fabric.
    the dress was well made to the details though the blouse had some flaws on the collar hem but that's forgivable because of the lovely little hair clip I received as a surprise gift.
    In general I am very pleased and I feel like this would be my favourite dress.

    love it!

    nice fabric and details. as I expected.
    except-
    it came with a cute hair-thingy as a surprise gift.
    made my day!