Refund & Exchange Policy

We have strict quality control standard to make sure all the products we ship in perfect conditions, however, a return or an exchange request is unavoidable. If for some reason you are not 100% satisfied with your purchase, we will gladly help you return your new, unworn and unused item(s). We suggest you to inspect your package upon arrival. In very rare case there is a damaged item, missing item or an incorrect item in package, please contact us immediately

Order Cancellation

You can cancel your order within an hour of your purchase. After which your order will be processed, and we offer no cancellation policy.


Items can be returned or exchanged under the following circumstances:

    • Products arrived damaged and defective. (photos are required as proof of purchase). In this case you will get a full refund and also the return shipping cost.
    • Customers have received the wrong or missing product. (Photos, required as proof of purchase). In this case they are qualified to get a  full refund. 
    • If an item is deemed faulty, we will offer to repair, replace or refund the value of item, or provide partial refund as a compensation for the washing the stains.
    • If the size of the product(s) doesn't fit, customers can return or exchange the items. However, we do not offer free returns and exchange if sizes don't fit and customers are responsible for return and exchange shipping cost. we kindly suggest our customers to take a look at the size chart or get in touch with us before purchasing.
      • Items must be new, unworn, unwashed, unused and has not been altered, dry cleaned or damaged. It must be in the same condition as when you received it. It must also be in the original packaging with the tag on.

       

      Under what condition can items NOT be returned? 

      • Items can Not be returned in the process of shipping.Once you receive your items and are not satisfied with it, we are happy to offer a return/exchange on its original conditions.
      • Customized / personalized items can NOT be refunded or exchanged as they are not possible for second sale.
      • Lingeries and underwears can NOT be returned or exchanged due to hygiene reasons.
      • Final sales items are not eligible for returns or exchanges
      • After 7 days upon receipt, returns and exchanges wont's be accepted.
      • Items returned with obvious use, washed, worn or similar product stains will be subject to refusal. Items without original packaging and tags will also be subject to refusal.

       

      Do you offer free returns?

      In very rare case that your items arrived damaged/defective or you have received the wrong/missing products, your orders will be eligible for a full refund including the original shipping fees.

      Otherwise,  customer will be responsible for return shipping cost. Items can be returned through any courier of customer's choice.Please note that  Original shipping and handling fees are non-refundable.


      Return / Exchange Guidelines:

      To make return/exchange service as easy as possible, please follow the guidelines as below:

      1. Please contact with our customer service to get a return/exchange authorization and return address within 7 days upon receipt. We don't accept the returned package without authorized from customer service.
      2. Please do not send the items back to the address on the package. Please Email us to get return shipping address
      3. All returned products must be in their original condition, unworn, unwashed, with original tags. Items returned with obvious use, washed, worn or similar product stains will be subject to refusal.
      4. Items can be returned through any courier of customer's choice. Please note that any loss or damages in transit of return are the responsibility of the customer, so be sure to keep a record of tracking number as a reference.
      5. Once we have received the returned package, we will send email notification and arrange an exchange or a refund within 3 business days.


      What if there is Late or Missing refunds?
      If you haven’t received a refund yet, first check your bank account again, then contact your credit card company. It may take some time before your refund is officially posted.Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us. 

       

      ★Reviews

      Reviews

      189 reviews
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      Beautiful set

      High quality, not a single loose thread. Shipped fast, the lace details are beautiful. Rose detail is a pin you can remove, and the dress looks exactly like the photo. I'd recommend sizing up if you have a larger chest. The wrist elastic is a bit tight.

      Amazing dress!

      This is my favorite dress ever! I will say, it’s a little see-through but the white lace fabric helps. It’s fluffy and really fun to wear. It also does come with the pearl belt. I’m 5,9 and ordered a medium. Fits perfect!

      This company was amazing throughout ordering to delivery. They were extremely helpful and went the extra mile to help me out, communication was quick and easy and the product itself was perfect and came exactly as described and pictured and quicker than the predicted delivery date. I recommend this company while heartedly you will not regret your purchase

      Love!

      I got this dress and was a bit uneasy on how it would look when it would arrive but I loved it! So much that I wore it to prom. I received so many compliments and everyone was dying to know where I got it, and of course I told them retro fairy! :) I will definitely be purchasing more dresses from this site in the future!

      Beautiful Corset

      It fit perfectly, definitely follow the size guide even if it sounds bizarre (I was a 4xl when usually I’m a large/x-large). It’s really beautiful, not too cropped just perfect for me. Love it!!