Return & Exchange Policy

We have strict quality control standard to make sure all the products we ship in perfect conditions, however, a return or an exchange request is unavoidable. If for some reason you are not 100% satisfied with your purchase, we will gladly help you return your new, unworn and unused item(s). We suggest you to inspect your package upon arrival. In very rare case there is a damaged item, missing item or an incorrect item in package, please contact us immediately

Order Cancellation  

We no longer accept order cancellation as all our orders will be processed immediately, but we may be able to make changes to your order. Please get in touch with our customer service if you would like to change your order information.

Items can be returned or exchanged under the following circumstances:

    • Products arrived damaged (photos required). In this case you are qualified for a full refund
    •  Wrong products , eg. products with wrong sizes, wrong colors, (photos required). In this case you are qualified for a  full refund. 
    • If an item is deemed faulty (eg. stains, unfinished stitches, missing accessories) , we will offer to repair, replace or provide partial refund as a compensation.
    • If the size of the product(s) doesn't fit, customers can return or exchange the items. However, we do not offer free returns and exchange if sizes don't fit and customers are responsible for return and exchange shipping cost. We kindly suggest our customers to take a look at the size chart or get in touch with us before purchasing.
      • Items must be new, unworn, unwashed, unused and has not been altered, dry cleaned or damaged. It must be in the same condition as when you received it. It must also be in the original packaging with the tag on.


      Under what condition can items NOT be returned? 

      • Items can Not be returned in the process of shipping.Once you receive your items and are not satisfied with it, we are happy to offer a return/exchange on its original conditions.
      • Customized / personalized items can NOT be refunded or exchanged as they are not possible for second sale. Plus size items (Size 2XL and above) can NOT be refunded or exchanged as they are all produced on demand.
      • Lingeries and underwears can NOT be returned or exchanged due to hygiene reasons.
      • Gift Cards cannot be refunded
      • Final sale items are not eligible for returns or exchanges. Products marked as Final Sale and in reduced prices are all on final sale.
      • After 7 days upon receipt, returns and exchanges wont's be accepted.
      • Items returned with obvious use, washed, worn or similar product stains will be subject to refusal. Items without original packaging and tags will also be subject to refusal.


      Do you offer free returns?

      In very rare case that your items arrived damaged/defective or you have received the wrong/missing products, your orders will be eligible for a full refund including the original shipping fees.

      Otherwise,  customer will be responsible for return shipping cost. Items can be returned through any courier of customer's choice.Please note that  Original shipping and handling fees are non-refundable.

      Return / Exchange Guidelines:

      To make return/exchange service as easy as possible, please follow the guidelines as below:

      1. Please contact with our customer service to get a return/exchange authorization and return address within 7 days upon receipt. We don't accept the returned package without authorized from customer service.
      2. Please do not send the items back to the address on the package. Please Email us to get return shipping address
      3. All returned products must be in their original condition, unworn, unwashed, with original tags. Items returned with obvious use, washed, worn or similar product stains will be subject to refusal.
      4. Items can be returned through any courier of customer's choice. Please note that any loss or damages in transit of return are the responsibility of the customer, so be sure to keep a record of tracking number as a reference.
      5. Once we have received the returned package, we will send email notification and arrange an exchange or a refund within 3 business days.

      What if there is Late or Missing refunds?
      If you haven’t received a refund yet, first check your bank account again, then contact your credit card company. It may take some time before your refund is officially posted.Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us. 




      503 reviews
      Aspirational clothing!

      I am Japanese.
      I live in Japan, so I had a lot of fun until the clothes arrived!
      These clothes made my dream come true.
      The silhouette is very cool and very nice!

      my new favorite outfit

      so beautiful, and came with a scrunchie and matching pearl hair clip!! its a bit sheer, but you can wear it with no bra + light colored underwear and be just fine. I ordered a small and the bust is a little tight (the fabric opens up a bit on the top button). i only have a 32 inch bust, but apparently this was made for board flat women lol. however, im okay with it, because the lace at the top covers where the fabric opens. the skirt has a sinched waist and theres a separate ribbon that comes with it that ties around to cover it. i will have to pin it in place. but this set is to die for! im a writer and this is actually the dress i made my main character wear in the first chapter. for this reason i felt that i had to have it! i dont regret my decision, im very satisfied. thank you :-)

      Beautiful Dress

      I love this dress so much! I've been collecting Gunne Sax dresses/skirts for a while now and I've been looking for a long sleeve one. This one was reasonably priced and I took a chance on it. I am very impressed with the quality.. so much so that I bought another reproduction dress! I ordered larger than I normally wear (XL.. I'm usually a M) because I recently had a baby and it fits like a dream! Very happy with my purchase and I can't wait for my next dress to come in!!

      Practically perfect in almost every way

      I absolutely love it! It did come out looking a little more periwinkle than icy blue but I'm not mad at that color. I opted for custom sizing and it fits me absolutely perfectly.

      I am in love.

      Amazing dress

      I used this dress for my sweet sixteen and was surprised by the quality and attention to detail. The dress is super comfy too. Definitely going to buy more from this business!!