FAQ

About Preorder

If a product is listed as Preorder or there is production time for the product, then it is a made-to-order/custom made item, which means it will take some time to produce the product. The production time will be listed on that product page. Please note that production time will not be included in the shipping time. So the time span for the customers to receive a Pre-order product is production time plus shipping time.

About Customized and Handmade Products

For some handmade / customized products, it will take extra days to produce and ship. (Please refer to specific products' pages for information on production time.)


About Color difference:

Our product pictures strive to showcase the true color of the product, but due to the different imaging materials of your device and the problem of light intensity during indoor and outdoor shooting, slight color difference is sometimes inevitable. The actual color of products is subject to the actual product. This is sometimes unavoidable in online shopping, but it cannot be regarded as a product quality problem.

About Handmade Traces on our products

Some of our products, especially the handmade items, may have some unnoticeable marks of clothes marker chalk.Most of them can be washed and are almost unnoticeable. Please take it into account before your purchase.

 

About choosing a size:

All the sizes are measured manually, so there might be a small degree of human error (2-3cm). If you are not sure about your size, we recommend you to make a meaurement before making any purchase. If your size is in between two sizes, for example, between S and M, we recommend you to choose a size up. We are always here to help you with choosing sizes, so please don't hesitate to contact us by email (retrofairycontact@gmail.com) or DM us @retro.fairy on Instragram. 

About Handmade Traces on our products

The products that are made of vintage fabric may have some small flaws, such as  little macula and broken lines. Please make sure you can accept it before ordering

Some of our products, especially the handmade items, may have some unnoticeable marks of clothes marker chalk.Most of them can be washed and are almost unnoticeable. Please take it into account before your purchase.

 

About return and exchange:

If you would like to return or exchange products because the dresses do not fit, the shipping cost for sending back the products is at customer's expense. Therefore it is important to obtain the correct measurements before placing an order. Please see full Return and Exchange policy here

 


 

 

★Reviews

Reviews

330 reviews
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Runs small

When you buy make sure to nit second guess your measurements, it’s a beautiful dress but I’m normally a size small or XS but even with a medium the back won’t zip up past my hips, I had to size up two sizes for it to fit, the shipping also only took two weeks.

Emboroidered black dress

Very very very very pretty in real life, I loves how it fits me. The material is amazing.they are very cooperative and have a very good service. Definitely will purchase more of their clothing . Recommend it for everyone.

Stunning

As dreamy as pictured. Requested a customized size and it fits perfectly.

Beautiful dress

The dress is well made and as dreamy as pictured. Arrived on time for my prom. 100% recommend!

Beautiful dress

I love this dress so much. The material is quality and it looks beautiful and expensive. I ordered the L and it fit me beautifully. My measurements are 38/31/42 inches.