Shipping Policy

We offer international shipping services that currently operate in over 150 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

Do you ship worldwide?

Yes. We provide shipping to over 150 countries around the world from our warehouse in China or North America (depending on where the inventory is held). However, there are certain locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

Order Processing time

It takes us 3-5 days to verify the transaction, examine the products, packing the orders and handle them to our shipping courier to make sure everything our customers receive is in perfect condition.

How long does it take to ship? (Not including order processing time)

Standard shipping

  •  North America: 11-15 days
  •  Europe: 10 -15 days
    Northern Europe ( Denmark, Sweden, Norway, Finland)2-3 weeks
  • Australia, New Zealand and Oceania: 9 -16 days
  • Asia Pacific: 7 - 12 days
  • Latin America and the Caribbean: 2 - 3  Weeks
  • North Africa and the Middle East: 2 - 3 Weeks
  • Sub-Saharan Africa: 1 - 3 Business Weeks
  • Japan  12-17 days

Express Shipping (DHL): 4-7 days to most countries

 

Note: There may be some delay sometimes due to the pandemic, customs process, weather and other factors that we cannot control. Some remote cities or areas may also take longer times to ship.There is no guarantee for an estimated delivery date, but please feel free to get in touch with us if you want any update in shipping.

 

How much does shipping cost ?

We offer free standard international shipping for orders over USD$50

For orders under $50, the shipping cost (for standard shipping) is USD$9.9

The shipping cost for Express Shipping (DHL)starts from USD$19.9.

 

 

When will my orders be shipped?

A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.
It normally takes 2-5 days for us to process your order. When we ship out your items, we'll send you the tracking number in email.

Remind: For some handmade / customized products, it will take extra days to produce and ship. (Please refer to the products' pages for information on production time.)

       

    Do you provide tracking information?

    Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

    My tracking says 'no information available at the moment'.

    For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

     

    Will my items be sent in one package?

    Yes your items that are placed in one order will be shipped within one package

    What if I was not available at the time of delivery to my doorstep?

    Our first suggestion is that you provide your work address during checkout or an address that you feel someone will be available to receive during work hours or a PO Box number. If you are unavailable in the first delivery attempt, you will be contact by the courier company. If you unable to receive the delivery, your order will be on hold. Please get in touch with us via Email for a remedy in any such case.

    What if I provided wrong address information?

    Please get in touch with us as soon as possible if you want to update your address information. If your items have been shipped, we suggest you to get in touch with local courier if you want to update your address information, otherwise, your items will be sent back to our warehouses. Please note that our company will not be responsible for any loss or extra charge (including package loss and resending cost ) caused by the wrong address information


    What happens if my orders get stuck or lost in the Mail?
    All of our orders are sent with insured shipping and handling. In very rare case that an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in case like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, or offer you a full refund. Please see our refund and return policy for when these might be applicable to shipping situations.

     

    If you have any other questions, please feel free to contact us (retrofairycontact@gmail.com) and we will do our best to help you out.

    ★Reviews

    Reviews

    84 reviews
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    Nice quality!

    This is a nice quality waistcoat. It's not real suede, but a good quality faux suede, and it's not a corset. Light and comfortable to wear, the zipper makes it easy to put on. The cording is very long, however, and not the same material as shown in the pictures (shown as more of a suede matching the fabric) but it's not a big issue. Perfect for Renaissance Faires or cottagecore outfits. I'm 5'2" with a 32 inch bust and 26 inch waist and I got size small, fits very well and it's comfortable to wear for long periods because there is no boning.

    Favorite dress, good quality

    I brought the greed plaid in custom sized and it fit very well. Loved all the details and it looked exactly like the picture. All the buttons were functional and well sewn. Although the torso part of the dress is quite long so it might not fit as well if youre short (like me), but it’s no major problem and i love the dress so much!

    Dreamy corset

    I am in love with this corset!! It`s so comfortable to wear and look adorable) I also like the fact that you can wear corset both ways: with lace up in front or at the back.
    I choose size M and it fits perfectly (my measurements: Bust-82 cm, waist-62 cm). Shipping to Russia took 3 weeks which is normal for parcels from another countries.
    I will definitely buy something else from here in the future!

    Love it!!

    This dress is so beautiful and fits perfectly and came with a nice choker! It makes me feel very elegant and classy. I will definitely order from this shop again.

    Magical Dress

    I bought 6 dresses from this website and like all of them. This one is absolutely my favourite ! I used it for photography but it is great for daily wear as well. The material is really nice and comfy. Most importantly it makes me look like a fairy tale character! The customer service is also superb and my queries were quickly responded. Would love to order again soon.