Refund & Exchange Policy

We have strict quality control standard to make sure all the products we ship in perfect conditions, however, a return or an exchange request is unavoidable. If for some reason you are not 100% satisfied with your purchase, we will gladly help you return your new, unworn and unused item(s). We suggest you to inspect your package upon arrival. In very rare case there is a damaged item, missing item or an incorrect item in package, please contact us immediately

Order Cancellation

You can cancel your order within an hour of your purchase. After which your order will be processed, and we offer no cancellation policy.


Items can be returned or exchanged under the following circumstances:

    • Products arrived damaged and defective. (photos are required as proof of purchase). In this case you will get a full refund and also the return shipping cost.
    • Customers have received the wrong or missing product. (Photos, required as proof of purchase). In this case they are qualified to get a  full refund. 
    • If an item is deemed faulty, we will offer to repair, replace or refund the value of item
    • If the size of the product(s) doesn't fit, customers can return or exchange the items. However, we do not offer free returns and exchange if sizes don't fit and customers are responsible for return and exchange shipping cost. we kindly suggest our customers to take a look at the size chart or get in touch with us before purchasing.
      • Items must be new, unworn, unwashed, unused and has not been altered, dry cleaned or damaged. It must be in the same condition as when you received it. It must also be in the original packaging with the tag on.

       

      Under what condition can items NOT be returned? 

      • Items can Not be returned in the process of shipping.Once you receive your items and are not satisfied with it, we are happy to offer a return/exchange on its original conditions.
      • Customized / personalized items can NOT be refunded or exchanged as they are not possible for second sale.
      • Lingeries and underwears can NOT be returned or exchanged due to hygiene reasons.
      • Final sales items are not eligible for returns or exchanges
      • After 7 days upon receipt, returns and exchanges wont's be accepted.
      • Items returned with obvious use, washed, worn or similar product stains will be subject to refusal. Items without original packaging and tags will also be subject to refusal.

       

      Do you offer free returns?

      In very rare case that your items arrived damaged/defective or you have received the wrong/missing products, your orders will be eligible for a full refund including the original shipping fees.

      Otherwise,  customer will be responsible for return shipping cost. Items can be returned through any courier of customer's choice.Please note that  Original shipping and handling fees are non-refundable.


      Return / Exchange Guidelines:

      To make return/exchange service as easy as possible, please follow the guidelines as below:

      1. Please contact with our customer service to get a return/exchange authorization and return address within 7 days upon receipt. We don't accept the returned package without authorized from customer service.
      2. Please do not send the items back to the address on the package. Please Email us to get return shipping address
      3. All returned products must be in their original condition, unworn, unwashed, with original tags. Items returned with obvious use, washed, worn or similar product stains will be subject to refusal.
      4. Items can be returned through any courier of customer's choice. Please note that any loss or damages in transit of return are the responsibility of the customer, so be sure to keep a record of tracking number as a reference.
      5. Once we have received the returned package, we will send email notification and arrange an exchange or a refund within 3 business days.


      What if there is Late or Missing refunds?
      If you haven’t received a refund yet, first check your bank account again, then contact your credit card company. It may take some time before your refund is officially posted.Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us. 

       

      ★Reviews

      Reviews

      84 reviews
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      Nice quality!

      This is a nice quality waistcoat. It's not real suede, but a good quality faux suede, and it's not a corset. Light and comfortable to wear, the zipper makes it easy to put on. The cording is very long, however, and not the same material as shown in the pictures (shown as more of a suede matching the fabric) but it's not a big issue. Perfect for Renaissance Faires or cottagecore outfits. I'm 5'2" with a 32 inch bust and 26 inch waist and I got size small, fits very well and it's comfortable to wear for long periods because there is no boning.

      Favorite dress, good quality

      I brought the greed plaid in custom sized and it fit very well. Loved all the details and it looked exactly like the picture. All the buttons were functional and well sewn. Although the torso part of the dress is quite long so it might not fit as well if youre short (like me), but it’s no major problem and i love the dress so much!

      Dreamy corset

      I am in love with this corset!! It`s so comfortable to wear and look adorable) I also like the fact that you can wear corset both ways: with lace up in front or at the back.
      I choose size M and it fits perfectly (my measurements: Bust-82 cm, waist-62 cm). Shipping to Russia took 3 weeks which is normal for parcels from another countries.
      I will definitely buy something else from here in the future!

      Love it!!

      This dress is so beautiful and fits perfectly and came with a nice choker! It makes me feel very elegant and classy. I will definitely order from this shop again.

      Magical Dress

      I bought 6 dresses from this website and like all of them. This one is absolutely my favourite ! I used it for photography but it is great for daily wear as well. The material is really nice and comfy. Most importantly it makes me look like a fairy tale character! The customer service is also superb and my queries were quickly responded. Would love to order again soon.